Refund policy

Refund Policy

At Nellie Mae'd, every item is made from scratch with care and quality ingredients. Your satisfaction means the world to me.

If you're unhappy with the quality of your order, I'm happy to make it right. Simply bring the item back to me and I'll issue a full refund. Because I take quality seriously, I do require the item to be returned before processing any refund — this helps me understand what went wrong and do better.

To initiate a return, please reach out to me directly so I can arrange a time to meet.

I appreciate your support of my cottage bakery and want every bite to be worth it!